Airport operations facilitates and directs all processes necessary for airlines and travelers. Such as baggage handling, passenger flow in the terminal, aircraft take-off and landing, as well as snow and ice control.
The heart of operations: 24/7. Schiphol Group directs operations and provides, among other things, bird controllers, authority officers, flamingos and polar bears for optimal services.
In 1 physical space all kinds of parties work together to plan, monitor and direct the airport processes. With yesterday's knowledge and in preparation for tomorrow, with short and long term planning.
Process Performance & Improvement ensures the identification of solutions to customer requests, the implementation in the logistics processes and the continuous improvement of performance.
Compliance, Continuity & Risk monitors operational compliance and makes adjustments where necessary. Schiphol Group strives for optimal business continuity and monitors the management of the biggest risks within Airport Operations & Aviation Partnerships.
The focus is on developing and maintaining long-term partnerships within Schiphol's network. The relationship with our clients is of upmost importance.
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